Main Event Colorado Springs

Positive Highlights

1. Main Event is an excellent destination for families seeking a fun, engaging experience. The venue offers a variety of activities, including bowling, laser tag, and an arcade, making it ideal for both children and adults. One reviewer highlighted the excitement of their son’s 8th birthday celebration, noting that the staff, particularly manager Miss Julie, went above and beyond to ensure a memorable event for the entire family.
2. The food and drink options are a major highlight. The fries are consistently praised as a standout dish, with reviewers describing them as “hot, crispy, and seasoned well.” The oreo shake, though large, is a hit, and the availability of drinks like the Sam Adams Oktoberfest on tap adds to the appeal. The garlic Parm wings, cheese bread, and cheese bread with ranch and marinara were also well-received, though some noted the cheese bread’s flavor diminished over time.
3. Staff friendliness and service are consistently praised. Servers like Hayley and Olivia are described as attentive, quick, and genuinely caring, ensuring guests feel valued throughout their visit. Employees like the one who helped a disappointed child by allowing free laser tag play are highlighted as exceptional examples of the team’s dedication to customer satisfaction.
4. Special deals and promotions such as the Monday Madness bracelets provide great value. For $12.99 per person, guests can enjoy unlimited access to bowling, laser tag, and the arcade, making it an attractive option for families looking to maximize their experience without overspending.
5. The arcade and laser tag areas are a hit with children and adults alike. Reviewers mention the thrill of laser tag and the excitement of games like Angry Birds, with one parent noting their son’s enthusiasm for the arcade’s ticket-based games and the variety of activities available.
6. Family-friendly environment is a key strength. The venue accommodates groups of all sizes, with one reviewer noting that the maximum party size of six is ideal for families. The staff’s willingness to extend time for games and address guest needs, such as the complimentary 15 minutes added to a bowling session, further enhances the family experience.

Areas for Improvement

1. Bowling time limitations were a common issue. One reviewer noted that 60 minutes was insufficient for a group of six, especially with younger children, despite the staff offering an additional 15 minutes. Future visitors may need to plan for extra time or consider booking multiple sessions to fully enjoy the activity.
2. The cheese bread received mixed feedback. While it was initially praised for its flavor, some reviewers found it became “dense bread bricks” after about 10 minutes, losing its appeal. This could be a point of improvement for the menu to maintain quality throughout the meal.
3. Oreo shake size was a point of concern for some guests. One reviewer described it as “HUGE,” which could be overwhelming for children or those with smaller appetites. Adjusting portion sizes or offering smaller options might improve customer satisfaction.
4. Reservation management was highlighted as a potential area for improvement. A reviewer shared an experience where a child was upset due to a reservation conflict, and the staff had to manually adjust the schedule. Better systems to handle reservations and flexible time slots could prevent such issues.
5. Food pricing and variety could be refined. While the fries and oreo shake were praised, some reviewers felt the cheese bread and other items were overpriced for their quality. Expanding the menu or adjusting pricing to reflect the value could enhance the dining experience.

Recommendations

1. Plan for extra time if visiting during peak hours or with a large group. The bowling session’s 60-minute limit may not be sufficient, so consider booking multiple lanes or extending the time if possible to ensure all guests have a chance to play.
2. Try the fries and oreo shake for the best food experience. These items are consistently praised for their quality and flavor, making them must-try options for visitors. For those with smaller appetites, the oreo shake’s large size may be a consideration.
3. Take advantage of the Monday Madness deal for cost-effective fun. The $12.99 per person offer provides access to multiple activities, making it an excellent choice for families seeking value and variety.
4. Visit during off-peak hours to avoid crowds and ensure a more relaxed experience. This can help reduce wait times for activities like laser tag and provide a more enjoyable atmosphere for all guests.
5. Book in advance for special events or group bookings. The staff’s willingness to accommodate requests, such as extending bowling time or adjusting reservations, suggests that advance planning can lead to a smoother experience.
6. Encourage children to explore the arcade and laser tag areas for a well-rounded visit. These zones are highlighted as favorites by young guests, offering both entertainment and opportunities for friendly competition.
7. Provide feedback to improve the menu if the cheese bread’s quality declines over time. Suggesting adjustments to maintain freshness and flavor could enhance the overall dining experience.
8. Highlight the staff’s dedication to future visitors. The team’s commitment to customer satisfaction, as seen in the example of the employee who helped a disappointed child, is a key reason to return, so encouraging others to appreciate the staff’s efforts can foster loyalty.
9. Consider dietary preferences when ordering food. While the fries and oreo shake are popular, the cheese bread’s flavor changes may affect some guests. Offering alternatives or clarifying menu items could improve satisfaction.
10. Visit for a variety of activities to maximize the experience. Combining bowling, laser tag, and arcade games allows guests to enjoy multiple attractions, ensuring a memorable visit for all ages.